No refunds will be issued due to the high-quality nature of our work.

Nope! Once you subscribe, you can add as many design requests to your queue as you like. Our team will work through them one by one, ensuring each one receives the attention it deserves.

No worries! If you only have a single design request, you can simply pause your subscription once it's completed. This way, you can save the remainder of your subscription for when you have additional design needs in the future. We want to ensure that you get the most value out of your subscription without any wasted time or resources.

No worries! Your satisfaction is our priority. We will continue to revise the design until it meets your expectations and you're 100% satisfied.

We primarily work with the Adobe Suite, including Photoshop, Illustrator, and InDesign. However, we are also familiar with other platforms like Figma and Sketch, which we utilize occasionally. When it comes to website design, we use Showit and Wix Studio to create stunning and interactive online experiences.

Good question! First, the cost of a full-time senior-level designer exceeds $100,000 per year, plus benefits, and finding one available can be challenging. Additionally, there may be periods when you don't have enough consistent work to keep them busy, resulting in paying for idle time. With our monthly plan, you have the flexibility to pause and resume your subscription as needed. This way, you only pay for your designer's services when you have work available, maximizing cost-effectiveness and avoiding unnecessary expenses.

Flexibility is key! If you don't have enough design work to fill up an entire month, you can pause your subscription. Our billing cycles are based on a 31-day period. For example, if you sign up and use the service for 21 days before deciding to pause, the remaining 10 days of service will be saved for you to use anytime in the future. This way, you have the freedom to utilize your subscription whenever it best fits your needs.

We offer a ton of flexibility in how you can request designs. Whether it's through Trello, sharing Google docs or wireframes, or even recording a brief video—if you prefer a more visual approach—we've got you covered. Essentially, any content that can be linked to or shared in Trello is fair game for requesting designs. Our goal is to make the process as seamless as possible for you.

On average, most requests are completed within 72 hours. However, please keep in mind that more complex requests may require additional time to ensure exceptional quality and attention to detail.

At Maystorm Studio, we believe in the power of a small, dedicated team. As an agency of two, you'll work directly with the founders, who bring their expertise and passion to every project. For power-up requests like animations or custom illustrations, we collaborate with our trusted partner designers to deliver exceptional results.